Pursuit of Quality in Higher Education: Case Studies in Total Quality Management: New Directions for Institutional Research, Number 78 - Softcover

Through a series of vignettes, this volume of New Directions for Instituional Research provides valuable insights into the experiences of colleges and universities that are applying the principles of Total Quality Management (TQM) to higher education. Each vignette presents a different aspect of TQM regarding issues of organization, training, use of tools or methodologies, the language ot TQM, or the challenges in transforming organizational cultures. Many vignettes conclude with a synopsis of the lessons learned. This is the 78th issue of the quarterly journal New Directions for Institutional Research. For more information on the series, please see the Journals and Periodicals page.

DEBORAH J. TEETER director of institutional research and planning at The University of Kansas, Lawrence. G. GREGORY LOZIER is executive director of planning and analysis and a member of the graduate faculty in higher education at The Pennsylvania State University.