Book Description Condition: New. All orders ship by next business day! This is a new hardcover book. For USED books, we cannot guarantee supplemental materials such as CDs, DVDs, access codes and other materials. We are a small company and very thankful for your business!. Seller Inventory # 4CNOO90022NU

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Empathy In Action: How to Deliver Great Customer Experiences at Scale

Bates, Tony

Published by Ideapress Publishing (2022)

ISBN 10: 1646870433 ISBN 13: 9781646870431

New Hardcover Quantity: 1

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Ergodebooks
(Houston, TX, U.S.A.)

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Book Description Hardcover. Condition: New. A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. Weve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions.Thats because brands have focused on company centric business strategies, processes and technology.However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets-the very people who make it possible to be in business?Empathy is a powerful construct for a better world and a better business. Its not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way.In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action.By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition.They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world. Seller Inventory # DADAX1646870433

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Empathy in Action: How to Deliver Great Customer Experiences at Scale Format: Hardcover

Bates, Tony ; Petouhoff, Natalie

Published by Ideapress Publishing (2022)

ISBN 10: 1646870433 ISBN 13: 9781646870431

New Hardcover Quantity: > 20

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INDOO
(Avenel, NJ, U.S.A.)

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Book Description Condition: New. Brand New. Seller Inventory # 9781646870431

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Empathy In Action: How to Deliver Great Customer Experiences at Scale

Bates, Tony, Petouhoff, Dr. Natalie

Published by Ideapress Publishing (2022)

ISBN 10: 1646870433 ISBN 13: 9781646870431

New Hardcover Quantity: > 20

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Lakeside Books
(Benton Harbor, MI, U.S.A.)

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Book Description Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Seller Inventory # OTF-S-9781646870431

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Empathy In Action by Bates, Tony, Petouhoff, Dr. Natalie [Hardcover ]

"Bates, Tony", "Petouhoff, Dr. Natalie"

Published by Ideapress Publishing (2021)

ISBN 10: 1646870433 ISBN 13: 9781646870431

New Hardcover Quantity: 10

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booksXpress
(Bayonne, NJ, U.S.A.)

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Book Description Hardcover. Condition: new. Seller Inventory # 9781646870431

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Empathy in Action: How to Deliver Great Customer Experiences at Scale (Hardback or Cased Book)

Bates, Tony

Published by Ideapress Publishing 3/8/2022 (2022)

ISBN 10: 1646870433 ISBN 13: 9781646870431

New Hardcover Quantity: 5

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BargainBookStores
(Grand Rapids, MI, U.S.A.)

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Book Description Hardback or Cased Book. Condition: New. Empathy in Action: How to Deliver Great Customer Experiences at Scale 1.55. Book. Seller Inventory # BBS-9781646870431

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