"synopsis" may belong to another edition of this title.
Social Skills at Work goes beyond the do's and don'ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of professional relationships. Important factors range from social judgments, attributing motives, stereotyping, leadership and assertiveness to interviewing errors, active listening, offering help, breaking bad news and handling angry confrontations.
Exercises and case studies from different professional situations are used throughout to help readers identify and examine unsatisfactory aspects of the way they relate to colleagues, bosses, students, clients and patients in their professional lives.
David Fontana is an educational psychologist and author of many books, including Managing Stress, another title in this series of 'self-help' books for professionals.
"About this title" may belong to another edition of this title.
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Book Description Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days. Aims to provide practical guidelines on the management of professional relationships. Factors discussed include social judgements, stereotyping, leadership, interviewing, active listening, offering help and breaking bad news. Exercises and case studies are also included. Seller Inventory # B9781854330154
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